CIRCLE LIVING

Legal

Returns & Refund Policy

Last updated: March 2026

30-Night Risk-Free Trial

We stand behind every product we make. If you are not completely satisfied within 30 nights of delivery, we will make it right — no questions asked.

Eligibility

To be eligible for a return, your item must meet the following conditions:

  • +Returned within 30 days of the original delivery date.
  • +In its original or gently used condition (washed items are accepted).
  • +Accompanied by your order number or proof of purchase.
  • +Not marked as Final Sale or clearly noted as non-returnable at time of purchase.

How to Start a Return

  1. 1.Email us at teams@thecircleliving.com with your order number and reason for return.
  2. 2.We will email you a prepaid UPS return shipping label within 1–2 business days.
  3. 3.Pack your items securely and attach the label to the outside of the package.
  4. 4.Drop the package off at any UPS location. Note your tracking number for your records.
  5. 5.Once we receive and inspect your return (allow 3–5 business days), we will process your refund.

Refunds

Once your return is received and approved:

  • +Refunds are issued to your original payment method within 6–12 business days.
  • +Original shipping charges (if any) are non-refundable.
  • +You will receive an email confirmation when your refund has been processed.
  • +Bank processing times may vary; please allow additional time for the credit to appear.

Exchanges

We accept exchanges within 60 days of the original delivery date. To request an exchange for a different color, size, or product, email us at teams@thecircleliving.com. Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at teams@thecircleliving.com with photos of the item and packaging. We will send a replacement or issue a full refund at no cost to you.

Non-Returnable Items

  • +Items marked "Final Sale" at time of purchase.
  • +Gift cards.
  • +Items returned more than 30 days after delivery.
  • +Items that show signs of deliberate damage or misuse.

Contact Us

Questions about a return? We are here to help.

Circle Living · Houston, Texas · teams@thecircleliving.com · 713-265-7634

Business hours: Monday – Friday, 9 am – 8 pm CT